1. Introduction

This Privacy Policy explains how BMEG ME FZ LLC ("Company", "we", "our", or "us") collects, uses, shares, and protects information in connection with our mobile games and related services published on the Google Play Store and Apple App Store.

This Privacy Policy applies to all games and apps developed or published by BMEG ME FZ LLC, unless a specific game provides a separate privacy policy.

Our games may include features such as advertising, analytics, diagnostics, and in-app purchases. This policy explains how information related to those features may be handled.

2. Scope of This Policy

This Privacy Policy applies to all current and future mobile games, applications, and related services offered by BMEG ME FZ LLC that reference or link to this Privacy Policy.

3. Information We Collect

Depending on the game and its features, we and our service providers may collect certain types of information, including:

Device Information

• Device model

• Device type

• Operating system version

• App version

• Language settings

• Country or region

• Time zone

Identifiers

• Device identifiers

• Advertising identifiers

• App instance identifiers

• Other similar technical identifiers used for analytics or advertising

Usage Information

• Gameplay activity

• Session duration

• Game progress

• Feature usage

• Interaction with advertisements

• General app activity

Log and Diagnostic Information

• Crash reports

• Performance data

• Error logs

• Diagnostic information used to improve app stability

Approximate Location Information

Some information such as IP address or device region settings may provide approximate location information.

User Communications

If you contact us directly, we may collect:

• Your name

• Email address

• Message content

• Support request information

Purchase Information

If a game includes in-app purchases, we may receive limited purchase information from the platform provider, such as:

• Purchase confirmation

• Product identifiers

• Transaction status

We do not collect or store payment card or financial details.

4. How We Use Information

Information collected may be used for the following purposes:

• Operating and maintaining our games

• Enabling game features and saving progress

• Improving gameplay and user experience

• Analyzing user engagement and app performance

• Displaying advertisements

• Measuring advertising performance

• Processing in-app purchase confirmations

• Detecting bugs, crashes, fraud, or misuse

• Ensuring security and preventing abuse

• Complying with legal obligations

• Responding to user inquiries and support requests

5. Third-Party SDKs and Services

Our games may include third-party Software Development Kits (SDKs), libraries, or services to support functionality such as analytics, advertising, crash reporting, and in-app purchases.

These services may process information according to their own privacy policies.

Firebase

We may use Firebase services including:

• Firebase Analytics

• Firebase Crashlytics

• Firebase Cloud Messaging

• Firebase Remote Config

These services help us analyze usage, monitor app performance, fix crashes, and improve the gaming experience.

Google AdMob

Some games use Google AdMob to display advertisements.

AdMob may collect or receive:

• Device identifiers

• Advertising identifiers

• IP address

• Device information

• App interaction data

This data helps provide, measure, and improve advertisements.

In-App Purchase SDKs

Our games may use official platform billing systems such as:

• Google Play Billing

• Apple In-App Purchase

These services process purchase transactions directly through the platform provider.

We do not store or access payment card information.

6. Advertising

Some of our games may display advertisements.

Advertising partners may collect information about your device and interactions with advertisements in order to:

• Provide advertisements

• Improve ad performance

• Measure advertising effectiveness

Where required by law or platform policies, consent may be requested before personalized ads are shown.

Users may also control advertising preferences through their device settings.

7. In-App Purchases

Some of our games may offer optional in-app purchases.

Payments are processed directly through the platform provider such as:

• Google Play Store

• Apple App Store

BMEG ME FZ LLC does not process payments directly and does not collect financial information.

We may receive confirmation that a purchase has been completed so that game content can be delivered.

8. Data Safety

We are committed to protecting user data and maintaining transparency regarding how data is handled in our games.

Our practices include:

• Collecting limited technical and gameplay information required for app functionality

• Sharing data only with trusted service providers such as analytics, advertising, and infrastructure partners

• Not selling personal information to third parties

• Using reasonable technical and organizational security measures

• Protecting data in transit when supported by service providers

• Allowing users to control permissions through device settings

Data handling may vary slightly depending on the specific game, but all games published by BMEG ME FZ LLC follow the same core privacy principles described in this policy.

9. Legal Basis for Processing (Where Applicable)

In regions where data protection laws require a legal basis for processing personal data, we may rely on:

• User consent

• Performance of a contract (providing the game)

• Legitimate interests (improving services, security, preventing abuse)

• Compliance with legal obligations

10. Sharing Information

We may share information with:

Service Providers

Companies that provide services such as:

• Analytics

• Advertising

• Crash reporting

• Hosting

• Payment processing

Platform Providers

Platforms such as:

• Google Play Store

• Apple App Store

These platforms may process certain information for billing, distribution, and compliance.

Legal Authorities

Information may be shared when required by law or to protect our rights, users, or services.

Business Transfers

If our company undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

11. Data Retention

We retain information only for as long as necessary to:

• Provide services

• Improve game performance

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the type of data.

12. Refund Policy

All in-app purchases are processed through the official payment systems of the platform provider.

This includes:

• Google Play Store

• Apple App Store

Because payments are handled by these platforms, BMEG ME FZ LLC does not process payments or refunds directly.

If you wish to request a refund, please use the official refund systems of the platform provider.

Google Play refunds:
https://support.google.com/googleplay/answer/2479637

Apple refunds:
https://reportaproblem.apple.com/

Refund eligibility and decisions are determined by the platform provider according to their policies.

13. Children's Privacy

Our games are not directed to children under the age of 13 unless explicitly stated otherwise in the app description or store listing.

If a game is directed to children, we will limit data collection and comply with applicable child privacy laws such as COPPA and relevant platform policies.

If you believe that a child has provided personal information in violation of applicable laws, please contact us so that we can investigate and take appropriate action.

14. International Data Transfers

Information may be processed in countries outside of your own, where data protection laws may differ.

Where required, we take reasonable measures to ensure appropriate protection of personal data transferred internationally.

15. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

• Accessing your data

• Requesting correction of inaccurate data

• Requesting deletion of data

• Restricting processing

• Objecting to certain uses of data

• Withdrawing consent

To exercise these rights, please contact us.

16. Security

We implement reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, or loss.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

17. Third-Party Links and Platforms

Our games may contain links to third-party services or be distributed through third-party platforms such as the Google Play Store and Apple App Store.

We are not responsible for the privacy practices of these third parties.

Users are encouraged to review the privacy policies of these services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When updates occur, the effective date at the top of the policy will be revised.

Continued use of our games after changes indicates acceptance of the updated policy.

19. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

BMEG ME FZ LLC

Email: apps@nexverse.ai

Address: 2401 & 2402 Thuraya Tower 1 Dubai Internet City, Dubai, United Arab Emirates